Shipping policy
It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over 499ts). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Shipping option
Estimated delivery time
Price
Option 1
1 to 3 business days
Option 2
4 to 5 business days
Option 3
6 to 7 business days
Local delivery
If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Free local delivery is available for orders over 1hour within [area of coverage]. For orders under 24 hours, we charge free for local delivery.
Deliveries are made from 24 hours on 7 Days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 24 hours on 24/7. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: USA, UK.
If relevant you can also include countries you don’t ship to: At this time, we do not ship to Canada, Chinna.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
Shipping option
Estimated delivery time
Price
Option 1
10 to 15 business days
Option 2
15 to 30 business days
Option 3
30 to 45 business days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied
and are your responsibility as the customer.